Terms and Conditions

Thank you for using our Website www.agarscientific.com (“the Site”). This website is controlled and operated by Agar Scientific Ltd offices at Sheffield, United Kingdom. The following terms and conditions apply to your use of this Site. By using this Site, you acknowledge that you have read, understood and agreed to comply with these terms (the “Agreement”). If you do not accept any of these terms please do not use the Site.

General

We may from time to time change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time.
From time to time additional terms and conditions may apply to the purchase of particular products and other uses of this Site, and you agree to such terms and conditions.

Terms of Use

Trademarks:

Names or logos of Agar Scientific products or services referenced on this Site are trademarks or registered trademarks of Agar Scientific Ltd.

Other product and company names mentioned on this Site may be the trademarks of their respective owners.

The contents of this Site (including without limitation all images, illustrations, designs, icons, photographs, and written and other materials that appear as part of this Site, and the selection and arrangement thereof) are © Agar Scientific Ltd . The modification, copying or incorporation into any other work of part or all of the material available on this Site in any form is prohibited save that you may:
(a) print or download extracts of the material on this Site for your non-commercial, informational and personal use; or
(b) copy the material on this Site for the purpose of sending it to individual parties for their personal information provided that you acknowledge Agar Scientific Ltd as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Links:

There may be links that will let you leave this Site or that will let you access this Site from third party sites. Linked third party sites are not under our control and we are not responsible for the contents of any such linked sites or any link contained in such a linked site. Existence of links to other third party sites is not an endorsement by us in favour of such site or the products or services contained in any linked site. To the extent that this site contains links to or may be accessed from outside services and resources, the availability and content of which we do not control, any concerns regarding any such service or resource or any link thereto should be directed to the particular outside service or resource.

Site Content: Disclaimer and Limitation of Liability:

We make no representations or warranties with respect to any information, materials or graphics on this Site, all of which have been provided “as is” and have been compiled in good faith to provide information about us and our products and services. To the maximum extent permitted by law, we expressly excludes all warranties, obligations, representations, liabilities, terms or conditions (whether they are express or implied, or arise in contract, statue, or otherwise, and irrespective of our negligence or that of our employees or agents) in connection with the information, materials or graphics on this Site (including, without limitation, any relating to satisfactory quality, fitness for purpose, conformity with description or sample, care and skill or compliance with representations).

We do not warrant that the functions contained in this Site or in its content will be uninterrupted or error-free, that defects will be corrected, or that the Site or its server are free of viruses or other harmful components.

We make reasonable efforts to place accurate, current content on this Site. However, in no event shall we be liable for any direct, incidental, special, indirect or consequential losses whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortuous action, arising out of or in connection with the use or performance of information, materials or graphics available from this Site.

Please note that the information, materials and graphics available on this Site may be incomplete, out of date or incorrect. It is therefore essential that you verify all such information directly with us before taking any action in reliance upon it. The information, materials and graphics available on this Site may be subject to change without notice.

Transmission and feedback of information:

Any personal information you transmit through this Site is subject to our privacy policy and remains our property. You are prohibited from transmitting to or from this Site any unlawful, threatening, libellous, defamatory, obscene, inflammatory or pornographic material or other material that could give rise to any civil or criminal liability under the law.

Termination:

This Agreement is effective unless and until terminated by either you or us. You may terminate this Agreement at any time. We may also terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site. If in our sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or us, you must promptly destroy all materials downloaded from this Site, as well as copies of such materials, whether made under the terms of this Agreement or otherwise.

Severance & Waiver:

If any provision of this Agreement is found to be invalid by any court having jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. No waiver of any term of this Agreement shall be deemed a continuing waiver of such term or any other term.

Entire Agreement:

Except as provided herein, these terms and conditions are the entire agreement between us and supersede any prior understanding or agreements (written or oral).

Governing Law:

Any claim relating to, and the use of, this Site and the materials contained herein is governed by the laws of England and Wales. You consent to the exclusive jurisdiction of the English Courts. We may nevertheless bring claims in any other courts of competent jurisdiction.

Conditions of Sale

Ordering Information:

Please order by catalogue number and description and where applicable please supply any necessary additional information such as size, material etc. In cases where an accessory is required for direct fitting to an electron microscope the make and model should be specified.
We do not apply a minimum order charge for online purchases, but a despatch and packing charge is added to the cost of the goods.

We can accept telephoned, emailed or faxed orders, provided an official purchase order number is quoted and the full address, both for the delivery of goods and for the invoice. If your order qualifies for exemption from VAT, please state this clearly when placing the order and send a copy of the exemption certificate.

Order confirmations must be clearly marked. If they are not marked, and result in a duplicate shipment, a restocking charge of 25% will be made when the surplus goods are returned. Goods which are ordered in error may only be returned for credit after receiving our authority and returns number. In such cases we reserve the right to apply a 25% restocking charge.
Orders may not be cancelled without prior written agreement which may be subject to a cancellation charge.

Specifications:

Although we try to maintain product stability, we reserve the right to change specifications without prior notice. Written quotations, with a validity of 30 days unless otherwise stated, can be provided upon request. We are happy to negotiate discounts for bulk purchases.

Prices:

All prices quoted exclude packing, carriage and VAT and are subject to alteration without prior notice. We reserve the right to invoice the goods at the prices prevailing at the date of despatch. The prices are in pounds sterling. Special pricing applicable while stocks last. No additional discount will be applied to special prices.

Payment Terms:

Payment is due 30 days after the invoice date for customers with credit approval. Others should provide payment with orders after first consulting our sales department for the appropriate prices and despatch charges. We are also able to accept payment by Visa and Mastercard.

Title of goods:

Goods supplied against customer orders remain the property of Agar Scientific Ltd until they are paid for in full.

Overseas orders:

Overseas customers should contact our local representative who in addition to processing their order can provide full technical and pricing information. For countries not so served we are pleased to receive direct orders. In these cases payment can be made in advance, by an irrevocable letter of credit confirmed by a London bank or by cash against documents sent to the bank of the customer. Alternatively, we may be able to accept payment by credit card.

The buyer is responsible for the payment of all duties, local taxes and clearance fees that may apply.

Despatching Policy:

For UK orders, we will normally send partial shipments if one or more of the items is not immediately available. The outstanding items are forwarded as soon as possible.
Export orders are normally only dispatched when all the required items have been assembled. Shipments are made by air parcel post, air freight, surface mail, or courier in accordance with instructions from the customer. However, when some of the goods are classed as hazardous, we must retain authority to ship by the mode of transport determined by the appropriate shipping regulations.

Claims for Damage or Short Delivery:

Please notify us within ten days if goods are received damaged or anything is missing from the consignment. If external damage to the package is apparent please endorse the signature on the carrier’s note accordingly. In the case of non delivery this must be reported to us within 14 days of the despatch date shown on the invoice.

Returns and refunds

All stocked goods are covered by our returns guarantee. Please obtain authorisation and return within 30 days, unused and in the original packaging for a prompt replacement, exchange or refund. To obtain a Return Materials Authorisation number (RMA) before returning goods please call Customer Services on +44 (0)114 224 2257.

Special Order and non-stocked items may only be returned if damaged or faulty.

Goods must be returned in pristine condition in the original packaging. We reserve the right to withhold full credit if any goods are received back without their original packaging or in a condition unfit for re-sale. A re-stocking/inspection charge will apply for goods regarded as unsuitable or ordered in error.

Cancellations

We pride ourselves on processing and sending customer orders out quickly. So please call our customer service team directly on +44 (0)114 224 2257 if you have placed an order that you wish to cancel.

Guarantee:

All our products are guaranteed as to quality and workmanship and will be replaced if not received in good condition provided we are notified within 30 days of shipment.